@font-face{font-family:Satoshi;src:url(/fonts/satoshi-variable.woff2) format("woff2");font-weight:300 900;font-display:swap;font-style:normal}:root{--bg-base: #0B1120;--bg-surface-1: #131B2E;--bg-surface-2: #1C2540;--text-heading: #F0F4F8;--text-body: #94A3B8;--accent-teal: #3ECFB2;--accent-blue: #5B8DEF;--accent-warning: #FBBF24;--accent-error: #f14c4c;--accent-purple: #7b2ff7;--status-escalated: #f97316;--btn-primary-bg: #ffffff;--btn-primary-text: #0a0a0a;--nav-bg: rgba(11, 17, 32, .8);--card-bg: rgba(255, 255, 255, .03);--card-border: rgba(255, 255, 255, .08);--card-border-hover: rgba(255, 255, 255, .15);--glow-teal: rgba(62, 207, 178, .08);--glow-teal-strong: rgba(62, 207, 178, .25);--accent: var(--accent-teal);--accent-dim: rgba(62, 207, 178, .1);--accent-border: rgba(62, 207, 178, .35);--brand: var(--accent);--bg: var(--bg-base);--bg-shell: var(--bg-base);--bg-sidebar: var(--bg-surface-1);--bg-input: var(--bg-surface-1);--card: var(--bg-surface-1);--hover: var(--bg-surface-2);--active: rgba(62, 207, 178, .06);--border: rgba(255, 255, 255, .08);--border-strong: rgba(255, 255, 255, .1);--border-light: rgba(255, 255, 255, .15);--border-ghost: rgba(255, 255, 255, .08);--text: var(--text-heading);--text-secondary: #B0BDCE;--text-muted: #94A3B8;--text-dim: #64748B;--text-ghost: #475569;--text-faint: #334155;--font-heading: "Satoshi", -apple-system, BlinkMacSystemFont, sans-serif;--font-sans: "Inter", -apple-system, BlinkMacSystemFont, sans-serif;--font-mono: "JetBrains Mono", "Fira Code", monospace;--font-wordmark: "Orbitron", sans-serif;--radius-shell: 16px;--radius-card: 12px;--radius-button: 8px;--radius-input: 8px;--radius-badge: 4px}[data-theme=light]{--bg-base: #ffffff;--bg-surface-1: #f7f8fa;--bg-surface-2: #eef1f5;--text-heading: #0b1220;--text-body: #334155;--accent-teal: #0f766e;--accent-blue: #2b6cb0;--accent-warning: #b45309;--accent-error: #dc2626;--accent-purple: #6d28d9;--status-escalated: #c2410c;--btn-primary-bg: #0a0a0a;--btn-primary-text: #ffffff;--nav-bg: rgba(255, 255, 255, .85);--card-bg: rgba(0, 0, 0, .02);--card-border: rgba(0, 0, 0, .08);--card-border-hover: rgba(0, 0, 0, .15);--glow-teal: rgba(15, 118, 110, .15);--glow-teal-strong: rgba(15, 118, 110, .25);--accent-dim: rgba(15, 118, 110, .08);--accent-border: rgba(15, 118, 110, .35);--active: rgba(15, 118, 110, .06);--border: #d7dde6;--border-strong: #cdd5e0;--border-light: #b0bac5;--border-ghost: #d7dde6;--text-secondary: #40506a;--text-muted: #64748B;--text-dim: #8494a8;--text-ghost: #a8b4c2;--text-faint: #c2cbd6}@media (prefers-color-scheme: light){:root:not([data-theme=dark]):not([data-theme=light]){--bg-base: #ffffff;--bg-surface-1: #f7f8fa;--bg-surface-2: #eef1f5;--text-heading: #0b1220;--text-body: #334155;--accent-teal: #0f766e;--accent-blue: #2b6cb0;--accent-warning: #b45309;--accent-error: #dc2626;--accent-purple: #6d28d9;--status-escalated: #c2410c;--btn-primary-bg: #0a0a0a;--btn-primary-text: #ffffff;--nav-bg: rgba(255, 255, 255, .85);--card-bg: rgba(0, 0, 0, .02);--card-border: rgba(0, 0, 0, .08);--card-border-hover: rgba(0, 0, 0, .15);--glow-teal: rgba(15, 118, 110, .15);--glow-teal-strong: rgba(15, 118, 110, .25);--accent-dim: rgba(15, 118, 110, .08);--accent-border: rgba(15, 118, 110, .35);--active: rgba(15, 118, 110, .06);--border: #d7dde6;--border-strong: #cdd5e0;--border-light: #b0bac5;--border-ghost: #d7dde6;--text-secondary: #40506a;--text-muted: #64748B;--text-dim: #8494a8;--text-ghost: #a8b4c2;--text-faint: #c2cbd6}}*{margin:0;padding:0;box-sizing:border-box}html,body,#root{height:100%}body{font-family:var(--font-sans);background:var(--bg);color:var(--text);letter-spacing:.01em;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}h1,h2,h3,h4,h5,h6{font-family:var(--font-heading);color:var(--text-heading);line-height:1.2;letter-spacing:-.02em}:focus-visible{outline:2px solid 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a{color:inherit;text-decoration:none;display:flex;align-items:center;gap:8px}.nav-actions{display:flex;align-items:center;gap:10px}.logo{display:inline-flex;align-items:center;gap:8px;white-space:nowrap}.logo-icon{color:var(--accent-teal);flex-shrink:0;display:block;filter:drop-shadow(0 0 5px rgba(62,207,178,.4)) drop-shadow(0 0 12px rgba(123,47,247,.15))}[data-theme=light] .logo-icon{filter:none}@media (prefers-color-scheme: light){:root:not([data-theme=dark]):not([data-theme=light]) 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ease}.theme-toggle:hover{color:var(--text-heading);border-color:var(--border-light)}.chat-container{flex:1;display:flex;flex-direction:column;max-width:780px;width:100%;margin:0 auto;padding:0 20px;overflow:hidden}.chat-messages{flex:1;overflow-y:auto;padding:20px 0;display:flex;flex-direction:column;gap:16px}.chat-messages::-webkit-scrollbar{width:4px}.chat-messages::-webkit-scrollbar-thumb{background:var(--border-light);border-radius:2px}.chat-welcome{display:flex;flex-direction:column;align-items:center;justify-content:center;flex:1;gap:12px;text-align:center;padding:40px 20px;position:relative}.chat-welcome h2{font-size:24px;font-weight:700}.chat-welcome p{font-family:var(--font-sans);font-size:15px;color:var(--text-body);max-width:440px;line-height:1.6}.new-chat-btn{display:block;margin:0 auto 4px;padding:4px 12px;font-family:var(--font-mono);font-size:11px;color:var(--text-dim);background:none;border:1px solid var(--border);border-radius:var(--radius-badge);cursor:pointer;opacity:.6;transition:opacity .15s}.new-chat-btn:hover{opacity:1}.new-chat-btn:disabled{cursor:default;opacity:.3}.message{display:flex;flex-direction:column;gap:6px}.message-role{font-family:var(--font-mono);font-size:11px;text-transform:uppercase;letter-spacing:1.5px;color:var(--text-dim)}.message-content{font-family:var(--font-sans);font-size:15px;line-height:1.7;color:var(--text-secondary)}.message-content p{margin-bottom:8px}.message-content p:last-child{margin-bottom:0}.message-content code{font-family:var(--font-mono);font-size:13px;background:var(--bg-input);padding:2px 5px;border-radius:var(--radius-badge);border:1px solid var(--card-border)}.message-content pre{background:var(--bg-input);border:1px solid var(--card-border);border-radius:var(--radius-card);padding:12px 14px;overflow-x:auto;margin:8px 0}.message-content pre code{background:none;border:none;padding:0}.message-content a{color:var(--accent);text-decoration:none}.message-content a:hover{text-decoration:underline}.message-content ul,.message-content ol{padding-left:20px;margin-bottom:8px}.message-content li{margin-bottom:4px}.message.user .message-content{color:var(--text)}.thinking-block{border:1px dashed var(--border-light);border-radius:var(--radius-card);padding:8px 12px;margin-bottom:6px}.thinking-toggle{display:flex;align-items:center;gap:6px;background:none;border:none;cursor:pointer;font-family:var(--font-mono);font-size:10px;color:var(--text-dim);padding:0}.thinking-toggle:hover{color:var(--text-muted)}.thinking-arrow{display:inline-block;transition:transform .15s;font-size:8px}.thinking-arrow.open{transform:rotate(90deg)}.thinking-content{font-family:var(--font-mono);font-size:11px;line-height:1.6;color:var(--text-dim);margin-top:8px;white-space:pre-wrap}.tool-call-block{display:flex;align-items:flex-start;gap:8px;padding:6px 10px;background:var(--card-bg);border:1px solid 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var(--border)}.chat-input-form{display:flex;gap:8px;align-items:flex-end}.chat-input{flex:1;font-family:var(--font-sans);font-size:14px;color:var(--text);background:var(--bg-input);border:1px solid var(--border);border-radius:var(--radius-input);padding:10px 14px;resize:none;outline:none;min-height:42px;max-height:160px;transition:border-color .15s}.chat-input:focus{border-color:var(--accent-border)}.chat-input::placeholder{color:var(--text-dim)}.chat-send-btn{font-family:var(--font-sans);font-size:13px;font-weight:500;padding:10px 16px;background:var(--btn-primary-bg);color:var(--btn-primary-text);border:none;border-radius:var(--radius-button);cursor:pointer;white-space:nowrap;flex-shrink:0;transition:filter .15s ease}.chat-send-btn:hover{filter:brightness(1.15)}.chat-send-btn:disabled{opacity:.3;cursor:not-allowed}.chat-stop-btn{font-family:var(--font-sans);font-size:13px;font-weight:500;padding:10px 16px;background:var(--bg-input);color:var(--text-muted);border:1px solid var(--border);border-radius:var(--radius-button);cursor:pointer;white-space:nowrap;flex-shrink:0}.chat-stop-btn:hover{color:var(--text);border-color:var(--border-light)}.auth-modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;display:flex;align-items:center;justify-content:center;z-index:100}.auth-modal{background:var(--bg-surface-1);border:1px solid var(--card-border);border-radius:var(--radius-shell);padding:32px;max-width:380px;width:100%}.auth-modal h3{font-size:16px;font-weight:600;margin-bottom:6px}.auth-modal p{font-family:var(--font-sans);font-size:13px;color:var(--text-muted);margin-bottom:16px;line-height:1.5}.field-label{display:block;font-size:12px;font-weight:500;color:var(--text-dim);margin-bottom:4px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.skip-link:focus{position:fixed;top:8px;left:8px;z-index:100;width:auto;height:auto;margin:0;padding:10px 16px;clip:auto;background:var(--card);border:1px solid var(--accent-border);border-radius:var(--radius-input);color:var(--text)}.auth-input{width:100%;font-family:var(--font-sans);font-size:13px;color:var(--text);background:var(--bg-input);border:1px solid var(--border);border-radius:var(--radius-input);padding:9px 12px;outline:none;margin-bottom:12px}.auth-input:focus{border-color:var(--accent-border)}select.product-picker{cursor:pointer}select.product-picker option{background:var(--bg-input);color:var(--text)}.chat-welcome .product-picker{display:block;max-width:320px;margin:20px auto 0}.auth-success{font-family:var(--font-mono);font-size:12px;color:var(--accent-teal);text-align:center;padding:8px 0}.auth-error{font-family:var(--font-mono);font-size:11px;color:var(--accent-error);margin-bottom:8px}.nav-link{background:none;border:none;font-family:var(--font-sans);font-size:13.5px;font-weight:500;color:var(--text-muted);cursor:pointer;padding:6px 10px;border-radius:var(--radius-button);transition:color .15s ease,background-color .15s ease}.nav-link:hover{color:var(--text-heading);background:var(--card-bg)}.nav-link-active{color:var(--text-heading);background:var(--accent-dim)}.status-badge{font-family:var(--font-mono);font-size:11px;font-weight:500;padding:2px 8px;border-radius:var(--radius-badge);text-transform:uppercase;letter-spacing:.5px;white-space:nowrap}.status-open{color:var(--accent-blue);background:color-mix(in srgb,var(--accent-blue) 12%,transparent);border:1px solid color-mix(in srgb,var(--accent-blue) 30%,transparent)}.status-pending{color:var(--accent-warning);background:color-mix(in srgb,var(--accent-warning) 12%,transparent);border:1px solid color-mix(in srgb,var(--accent-warning) 30%,transparent)}.status-escalated{color:var(--status-escalated);background:color-mix(in srgb,var(--status-escalated) 12%,transparent);border:1px solid color-mix(in srgb,var(--status-escalated) 30%,transparent)}.status-resolved{color:var(--accent-teal);background:color-mix(in srgb,var(--accent-teal) 12%,transparent);border:1px solid color-mix(in srgb,var(--accent-teal) 30%,transparent)}.status-closed{color:var(--text-dim);background:color-mix(in srgb,var(--text-dim) 14%,transparent);border:1px solid color-mix(in srgb,var(--text-dim) 30%,transparent)}.product-badge{font-family:var(--font-mono);font-size:10px;font-weight:500;padding:2px 7px;border-radius:var(--radius-badge);white-space:nowrap;color:var(--accent-teal);background:color-mix(in srgb,var(--accent-teal) 10%,transparent);border:1px solid color-mix(in srgb,var(--accent-teal) 25%,transparent);flex-shrink:0}.tickets-container{flex:1;max-width:780px;width:100%;margin:0 auto;padding:24px 20px;overflow-y:auto}.tickets-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}.tickets-header h2{font-size:20px;font-weight:700}.tickets-actions{display:flex;align-items:center;gap:8px}.tickets-filter{font-family:var(--font-sans);font-size:12px;color:var(--text);background:var(--bg-input);border:1px solid var(--border);border-radius:var(--radius-input);padding:6px 10px;outline:none;cursor:pointer}.tickets-filter option{background:var(--bg-input);color:var(--text)}.tickets-list{display:flex;flex-direction:column;gap:1px;background:var(--card-border);border:1px solid var(--card-border);border-radius:var(--radius-card);overflow:hidden}.ticket-row{display:flex;align-items:center;gap:12px;padding:12px 14px;background:var(--bg-surface-1);border:none;cursor:pointer;text-align:left;width:100%;font-family:var(--font-sans);font-size:14px;color:var(--text);transition:background .1s}.ticket-row:hover{background:var(--hover)}.ticket-row-active{background:var(--active)}.ticket-id{font-family:var(--font-mono);font-size:11px;color:var(--text-muted);flex-shrink:0;min-width:36px}.ticket-source{font-size:12px;color:var(--text-dim);flex-shrink:0}.ticket-subject{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-date{font-family:var(--font-mono);font-size:10px;color:var(--text-dim);flex-shrink:0;white-space:nowrap}.tickets-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;padding:60px 20px;text-align:center;color:var(--text-muted);font-size:13px}.tickets-pagination{display:flex;align-items:center;justify-content:center;gap:12px;margin-top:16px}.tickets-page-info{font-family:var(--font-mono);font-size:11px;color:var(--text-dim)}.text-muted{color:var(--text-dim);font-size:12px}.ticket-back{margin-bottom:16px}.ticket-detail-header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:20px}.ticket-detail-title{display:flex;align-items:center;gap:10px}.ticket-detail-title h2{font-size:17px;font-weight:600}.ticket-detail-meta{display:flex;align-items:center;gap:10px;margin-top:4px}.ticket-thread{display:flex;flex-direction:column;gap:12px;margin-bottom:20px;max-height:500px;overflow-y:auto;padding-right:4px}.ticket-message{padding:12px 14px;border:1px solid var(--card-border);border-radius:var(--radius-card);background:var(--card-bg)}.ticket-message-admin{border-left:3px solid 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